Measures to reduce bureaucracy in the provision of government services were discussed
Uzbekistan
President Shavkat Mirziyoyev reviewed a presentation on measures to reduce bureaucracy in government services.
In recent years, the country has undertaken extensive work to improve the convenience, efficiency, and transparency of government services for the public and businesses. The coverage of government services has increased tenfold to over 61 million, with 80 percent of services provided online. In 2025 alone, more than 2,000 mandatory requirements for entrepreneurial activity were abolished.
However, unnecessary procedures, red tape, and duplicate requirements remain in this area. Currently, government agencies have 5,650 functions, more than 42,000 mandatory requirements for streamlining business, and 1,041 government services are available.
Such a large number of functions and requirements can make the system ineffective, costly, and sometimes unfair. Therefore, the only true path is deregulation, digitalization, and simplification, the head of state noted.
To transform Uzbekistan into a territory free of excessive bureaucracy by 2030, the "Elimination of Bureaucracy – 2030" program has been launched jointly with the United Arab Emirates. A separate project office has been established under the Agency for Strategic Development and Reforms.
The program envisages reducing the functions of government agencies by 30 percent, streamlining requirements for businesses by up to 20 percent, and increasing the share of electronic government services to over 90 percent.
The presentation discussed proposals for fundamentally improving the public service system based on the "service state" model. The primary focus is on providing services quickly, transparently, and conveniently – without requiring a single unnecessary document.
In particular, it was proposed to implement the "zero bureaucracy" principle in 783 types of public services. This will allow 550 services to be converted to an electronic format and halve the number of steps required to provide them. Another 80 services are planned to be converted to a proactive and composite format. As a result, the population will be able to save up to 35 billion soums per year on transportation costs associated with visiting various agencies.
The turnaround time for another 80 services will be reduced by 2-3 times, from an average of 13 days to 6 days. Ten services are planned to be fully automated. Reducing fees for 25 types of services will allow the population to make up to 851 billion soums available annually.
Ten services are planned to be transferred to the private sector, and 15 types of certificates and documents will be digitized. This will eliminate the need to re-request information and documents for more than 270 services.
Special attention is being paid to revising mandatory requirements. For example, 20 documents related to market activity apply over 500 requirements in a disjointed manner. It was noted that their systematization will allow for the optimization of over 30 percent of the requirements.
The possibility of generating a sanitary compliance report and a list of employees subject to medical examinations through an electronic system was also mentioned. This will save 1 billion soums in budget funds annually and redirect 24,000 employee work hours to operational activities.
According to calculations, reducing the administrative burden will directly benefit the economy by $1.5 billion per year. Improving the quality of regulation will help attract an additional $800 million in foreign investment. Simplifying interactions between the government and business will increase labor productivity by $750 million annually. Overall, measures to reduce bureaucracy will increase the country's economy by an additional $13 billion between 2026 and 2030.
The presentation proposed maintaining registries of government functions, mandatory requirements, and government services on a single platform, reestr.gov.uz, implementing a system for assessing departmental performance based on the "Bureaucratic Radar" system and AI-based analysis, and calculating entrepreneurs' costs through the "Business Calculator."
The President of our country noted that government services are directly linked to ensuring people's interests, creating a comfortable environment for business, and ensuring the effectiveness of public administration. He emphasized the need for each ministry and agency to review their functions, eliminate excessive requirements and paperwork, and accelerate the digitalization of services.
Responsible officials have been instructed to submit a draft resolution to eliminate bureaucracy, outlining specific plans for digitalization within each ministry and agency, simplifying government services, and increasing private sector participation.
Instructions have also been issued to promote best practices and consistently implement the "zero bureaucracy" principle across all government agencies.
However, unnecessary procedures, red tape, and duplicate requirements remain in this area. Currently, government agencies have 5,650 functions, more than 42,000 mandatory requirements for streamlining business, and 1,041 government services are available.
Such a large number of functions and requirements can make the system ineffective, costly, and sometimes unfair. Therefore, the only true path is deregulation, digitalization, and simplification, the head of state noted.
To transform Uzbekistan into a territory free of excessive bureaucracy by 2030, the "Elimination of Bureaucracy – 2030" program has been launched jointly with the United Arab Emirates. A separate project office has been established under the Agency for Strategic Development and Reforms.
The program envisages reducing the functions of government agencies by 30 percent, streamlining requirements for businesses by up to 20 percent, and increasing the share of electronic government services to over 90 percent.
The presentation discussed proposals for fundamentally improving the public service system based on the "service state" model. The primary focus is on providing services quickly, transparently, and conveniently – without requiring a single unnecessary document.
In particular, it was proposed to implement the "zero bureaucracy" principle in 783 types of public services. This will allow 550 services to be converted to an electronic format and halve the number of steps required to provide them. Another 80 services are planned to be converted to a proactive and composite format. As a result, the population will be able to save up to 35 billion soums per year on transportation costs associated with visiting various agencies.
The turnaround time for another 80 services will be reduced by 2-3 times, from an average of 13 days to 6 days. Ten services are planned to be fully automated. Reducing fees for 25 types of services will allow the population to make up to 851 billion soums available annually.
Ten services are planned to be transferred to the private sector, and 15 types of certificates and documents will be digitized. This will eliminate the need to re-request information and documents for more than 270 services.
Special attention is being paid to revising mandatory requirements. For example, 20 documents related to market activity apply over 500 requirements in a disjointed manner. It was noted that their systematization will allow for the optimization of over 30 percent of the requirements.
The possibility of generating a sanitary compliance report and a list of employees subject to medical examinations through an electronic system was also mentioned. This will save 1 billion soums in budget funds annually and redirect 24,000 employee work hours to operational activities.
According to calculations, reducing the administrative burden will directly benefit the economy by $1.5 billion per year. Improving the quality of regulation will help attract an additional $800 million in foreign investment. Simplifying interactions between the government and business will increase labor productivity by $750 million annually. Overall, measures to reduce bureaucracy will increase the country's economy by an additional $13 billion between 2026 and 2030.
The presentation proposed maintaining registries of government functions, mandatory requirements, and government services on a single platform, reestr.gov.uz, implementing a system for assessing departmental performance based on the "Bureaucratic Radar" system and AI-based analysis, and calculating entrepreneurs' costs through the "Business Calculator."
The President of our country noted that government services are directly linked to ensuring people's interests, creating a comfortable environment for business, and ensuring the effectiveness of public administration. He emphasized the need for each ministry and agency to review their functions, eliminate excessive requirements and paperwork, and accelerate the digitalization of services.
Responsible officials have been instructed to submit a draft resolution to eliminate bureaucracy, outlining specific plans for digitalization within each ministry and agency, simplifying government services, and increasing private sector participation.
Instructions have also been issued to promote best practices and consistently implement the "zero bureaucracy" principle across all government agencies.
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